Refund and billing policy
Last updated: July 19, 2026
Our approach: try everything free first
All subscription fees are non-refundable. We think that is fair because of how the product is priced and sold:
- You can evaluate every feature free for 14 days, and no card is required to start.
- Billing is monthly, so you are never committed beyond the current month.
- You can cancel any time from settings in two clicks, and you will not be charged again.
- Your data exports to CSV free at any time, before or after cancelling.
What happens when you cancel
Cancellation takes effect at the end of the month you have already paid for. Until then your workspace keeps working normally. After that, your account becomes read-only: you can still sign in and export your data, but no further charges are made. Data export remains available for a reasonable period after cancellation.
Exceptions we always refund
Some things are simply mistakes, and we fix those promptly:
- duplicate charges;
- verifiable billing errors;
- charges made after a confirmed cancellation.
If any of these happen to you, email hello@9dollarcrm.com and we will correct it quickly.
Chargebacks
Please contact us before opening a chargeback with your bank or card provider. We resolve billing mistakes quickly, and a direct email is almost always faster than a dispute process.
Prorated refunds and downgrades
We do not provide prorated refunds for partial months or unused time. If you downgrade to a cheaper plan, the change takes effect from your next billing cycle.
Related: Terms of service · Privacy policy · Pricing